Overwatch designer and current Vice President of Blizzard Entertainment, Jeff Kaplan, released a statement in the game's latest Developer Update informing players what the developer's plans are for these toxic players.
Now that Overwatch has taken a trip to the whimsical Blizzard World and kicked off the competitive Overwatch League, the development team is taking a step back to look back at some random topics raised by the game's community.
"We now proactively seek out social media sites like YouTube, for example", Kaplan said, "and look for incidents of very toxic behavior and track down the accounts that are participating in those and action them, often times before anybody's even reported them or they've shown up in any other place".
Kaplan also discussed the balancing issues for certain Overwatch heroes, with healer Mercy serving as the poster child for the problem.
"We know those numbers are not as great as they could be, we know that the problem is not solved, and things aren't flawless, but it's getting a lot better", Kaplan said.
Speaking the in the latest developer update, which you can watch below, Kaplan details how reporting and abusive live chat are up and down, respectively, but he admitted that there was still a ways to goal to meet the team's ultimate benchmark. Kaplan even mentions that, "A lot of the initiatives we are starting to make here at Blizzard are starting to make a difference". "There's not always one central community voice", which is why each of the three points of Kaplan's "triangle" are just as important as the other.
While Kaplan was sympathetic to players who want to "main" particular heroes, he made it clear that Blizzard's intention has never been to make all heroes viable for all scenarios. Some of the most notable of those are to Mercy, which are now being tested on the PTR. A Mercy revamp was rolled out in September past year for balancing purposes, but further Mercy nerfs are now being tested. Hanzo is another one, specifically due to his Scatter Arrow skill that may be considered unfair due to its ability to one-shot someone.
There are many more characters that Kaplan expresses aren't quite where the team would like them in terms of balance, and he reassures fans that they are constantly prototyping and playtesting until a suitable direction for each is chosen. We are listening to community feedback on balance all the time. "She can feel very oppressive to play against if she's too powerful".
KitGuru Says: It's nice that the Overwatch team is listening so closely to fans and how they feel.
Finally, Kaplan added that the team is listening to calls to nerf Mei, but stopped short of saying that she's getting any kind of major balance tweak.