The accidental calls are beginning to frustrate police departments and dispatchers. "Is this something where we need to make a little more friction in it do we need to make it where we need to confirm the call?" said Polgar. As many as 20 unintended calls have been made daily, now totaling more than 1,600, many of which have nobody on the other end of the line.
A report from CBS Sacramento says that emergency dispatchers in Elk Grove and Sacramento County in California have seen an influx of false alarm calls that appear to be originating from an Apple fix and refurbishing center in the area...
Emergency dispatchers in Elk Grove and Sacramento County are seeing an influx of false alarm 911 calls flooding their emergency communication centers.
The Sacramento County Sheriff's Department Communication Center is also getting these calls - 47 since January 1.
Apple installed a new feature in iOS 11 that makes it easier to call for emergency attention if the user finds themselves in a risky situation.
An Apple fix and refurbishment center in the city of Elk Grove.
Apple's iPhones are causing trouble in Elk Grove and Sacramento County in California, as too many accidental 911 calls are coming from one of the company's fix facilities in Elk Grove.
"The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call", he said. The operating system, along with the iPhone 8, iPhone 8 Plus, and iPhone X, was released in October, coinciding with when the accidental 911 calls started. Emergency SOS will call contacts and local emergency services after the sleep/wake button is pressed five times in rapid succession.
In addition to calling emergency services, activating the emergency SOS feature also automatically disables Touch ID and Face ID.
It is not clear if the calls are coming from iPhones or Apple Watches, but accidental calls have been a problem for the Apple Watch for quite a while. TechCrunch reported that first responders in CT and MI had also experienced a series of accidental calls from Apple Watches.