According to The Information, Google has taken an interest in using Duplex to replace human workers at call centres.
A Google spokesperson told The Information that the company isnt actively testing the technology with businesses but the business could be exploring ways to use the technology on their own.
Google both impressed and creeped out a lot of people out there when it showed off Duplex AI back in May.
Google, though, has since issued a denial that it's working on any "enterprise" use cases for Google Duplex, and for the time being is concentrating on a limited number of consumer uses - booking appointments at hair salons and restaurants, for example.
Google Duplex is an AI system with an eerily human-sounding voice that conducts natural conversations to carry out tasks over the phone.
The primary use case mentioned in today's report is call centers, specifically the booming cloud-based market where Duplex's uncanny naturalness might serve as an advantage.
We're now focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests. Google says the main goal of Duplex is to use AI to call businesses on your behalf. This move seems quite similar to what Amazon is doing by selling the technology behind Alexa to call centers. The technology is an expansion of its Google Assistant AI that is meant to sound much more human. It aims to use Duplex to handle repetitive customer queries, and human operators will step in for any complex queries. Don't forget: Google Assistant was used to shoot a gun recently.
There is precedent for Google making Duplex available to third-parties.
However the company has admitted that the ethical concerns that overshadowed the original presentation have slowed work on the project, this person said. Suddenly the world was anxious that people in the future would not know whether they were talking to humans or machines.