Hall said the pharmacist "refused to fill one of the prescriptions needed to affirm my identity", adding that the unidentified pharmacist did not give her "a clear reason for the refusal".
The pharmacist allegedly refused to return the paper with the prescriptions. When she called her doctor's office to explain, the prescription was sent to a nearby Walgreens, where it was filled "without question".
"I left the store feeling mortified", she wrote.
This month, Hill filed a complaint against CVS with the with the Arizona State Board of Pharmacy and asked for a public apology.
But Hall hit a roadblock when she visited the CVS in Fountain HIlls, Arizona, a suburb of Phoenix, and gave the attending pharmacist the three prescriptions prescribed by her doctor, according to her statement. The conduct of the pharmacist, who is no longer employed by CVS, violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care.
A pharmacist working for CVS in Arizona refused to fill a trans woman's hormone prescription and is no longer employed by the company, according to statements released from the woman, Hilde Hall, on Thursday and the company on Friday.
She claims the pharmacist loudly questioned her in front of other customers and rejected her and her doctor's requests to transfer the prescription to another location.
Arizona is one of six states with "conscience clauses" to protect pharmacists who do not wish to fill prescriptions on moral or religious grounds, according to the National Women's Law Center.
We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight.
She says she left a complaint with a CVS corporate office several times. My doctor ended up having to call the prescription into the local Walgreens, where the medication was filled without question.
Hall declined to take legal action against CVS after she received an apology.
"She's obviously not the first person this has happened to, so the more people we can make aware of the problem, the better", he said.
Kam Gandhi, executive director at the board, said that the agency hasn't talked to Arteaga or the pharmacist yet, but will aim to do a full investigation before the board's next meeting in August, Gandhi said. She said she chose the medication instead of undergoing an invasive medical procedure. 'At the same time, they are also required to refer the prescription to another pharmacist or manager on duty to meet the patient's needs in a timely manner'.
Hall said she hopes CVS also will take action and apologize for the way she was treated.
But Steve Kilar, spokesperson for the ACLU of Arizona, told Rewire.News that "the Arizona law that allows pharmacists to refuse service to customers pertains only to abortion and emergency contraception medicine, which is not what Hilde was seeking".